Photoshelter Help in English

Purchasing and Downloading Photos from the Hot Air Website

Photos website

Consumer website

Cairns Image Collection

Gold Coast & Bribane Image Collection

It is our aim to upload photos to the site on same day but on occasions, it may take up to 72  hours for the photos to appear,  if you can’t find your photos please email us  after checking that you are in the right location.

Our photos are arranged chronologically, and according to location (Cairns or Brisbane/Gold Coast). We also have special gallery for images taken during the Eclipse 2012 hot air balloon flights.Hot Air Balloon | Photoshelter Help - Gallery NavigationClick on the image for the location that you flew with us. This will take you through to the individual galleries that are ordered according to

Year > Month > Day


All photos available for your particular date will be in the same gallery, however there maybe more than one page of photos for this date. You can check to see by looking at the bottom of the gallery page.

Hot Air Balloon | Photoshelter Help - Gallery Page Navigation

All images are watermarked for display and copyright purposes but this is removed on purchased items.

It should be stamped onto your flight certificate.  It changes frequently.   To reissue for the correct date,   we will need to verify your travel details so please provide, Name, Date of Travel and your booking reference number in an email or over the phone.

AUD $8

Download -Small

Low res 72dpi files, immediate download link at end of checkout, and link sent to you by email, Approx 500 pixels on longest side, suitable for facebook or phone screensaver


Download – Medium

Medium res 72dpi files, immediate download link at end of checkout, and link sent to you by email. Approx 1500 pixels on longest side, suitable for large previews on web, or small prints up to 4″x6″

AUD $20

Download – Original

High Res 300dpi original file approx 3000 pixels on longest side, and 4 – 7 mb. Suitable for Printing yourself and framing


Payments are all made through the secure Paypal Gateway:

Hot Air Balloon | Photoshelter Help - Payment through Paypal

  1. Via your established or newly setup paypal account (most convenient)
  2. By using a credit card without establishing a paypal account
  3. If you would prefer to pay by direct bank deposit please email us

The site uses a simple shopping cart system. Browse your photo and click it to preview at a larger size.

Hot Air Balloon | Photoshelter Help - Click image to enlarge


Hot Air Balloon | Photoshelter Help - Click Buy on Image Display Page

Click “Add to Cart” and select your preferences for image size. Please doublecheck your selection of filesize for your photo(s) before you place your order as once payment has been processed, you cannot change this.

Hot Air Balloon | Photoshelter Help - Select the required image size

Once you Add to Cart, you will be given a summary of your pending order,and have the option to continue shopping, or proceed to pay for your item(s).

Hot Air Balloon | Photoshelter Help - Checkout options


Profiles and logins

The quickest way to complete your order is to check out as a guest, although you also have the option of creating a Photoshelter account (Photoshelter is the company that hosts the images).

Hot Air Balloon | Photoshelter Help - Create Profile or Guest Checkout

As part of the ordering process, you will be asked to provide your email address. This email address will be used for order confirmation notices AND for the email with a link to access your digital downloads. Please ensure you enter your email address correctly.

Hot Air Balloon | Photoshelter Help - Provide Email Address

You will have the opportunity to review your Shopping Cart before progressing to payment.

Continue to checkout to pay

Find the image you want and click on it to open it in full preview mode. Click Add to Cart. You can find instructions on locating your image under the Navigation and Finding Your Images section above.

Add to cart English

Check that you have selected the Downloads tab, and choose your size and click Add to Cart.

Select Download Image size

Check that you have the correct image selected and click Check Out.

Check order and check out

At the Shopping Cart, click on Coupon Code to reveal the text box.

Reveal the Coupon Code field

Enter your coupon code and click Submit to validate your code.

Validate your Coupon Code

If your coupon code is valid, the discount will be applied and your total will now show the discounted amount.

Coupon discount applied if valid

The right hand option allows you to checkout as a guest. Click on Continue to progress to through to the payment gateway.

Checkout as a guest

Enter your email address for invoices and confirmation information.

Provide your email address

Make sure you check the box for I have read the Content Licensing. Click Complete Purchase. If your total is AUD$0.00, your order will now complete and you will be sent a confirmation email.

Licensing agreement

A confirmation email will be emailed with a link to the download page for your photo(s). Please note, this link is only valid for 10 days. You can Contact Us if you are trying to download your photo after this link has expired.

Confirmation email with photo download link

The download page will list your photos, and you may begin the download by clicking on Download File.

Download your photo

That’s it!

For difficulties with adding a coupon code please contact us.

There is no need to use the inbuilt Lightbox feature if you are purchasing immediately ,  but if you want to share a collection of images with a friend as a preview before purchase ,  or to save a collection for access later it maybe useful.

Hot Air Balloon | Photoshelter Help - Lightbox feature

We love to see photos and comments from your hot air balloon ride! To write a review or post images of your experience ballooning with Hot Air we have set up a special page of links to help you get started at   

Hot Air Balloon | Share your Image on the web

Our Contact Details in full can be found at the following address:

Email our photography team directly at

Phone Monday to Friday between 9 and 5 only,    on 07 4039 9900  or International +61 7 4039 9900

Japanese and Chinese emails can be responded too also.

Forgot the Gold Coast Password?  We will need to verify your travel details so please provide, Name, Date or Travel and your booking reference number in an email or over the phone.

In tracking down any issues with your photo order it is most helpful for us to have as much of the following data as possible:

  • Your Name
  • Is Hot Airs’ booking in your name or someone elses?
  • Travel Date of Balloon flight with Hot Air
  • Cairns  OR Gold Coast\Brisbane
  • Your Booking reference number with Hot Air  ___2xxxxx _______________
  • Your Email Address
  • Your Phone Number during the daytime (mobile or handphone preferred)